Transparency & Governance
Policies & Documents
RMR is committed to transparency in how we operate. Below you will find our core program documents available for client and public review.
Quality Policy Statement
4.1-PRev. 2Last updated: October 31, 2025
RMR's commitment to operating as an independent, impartial, and competent certification body. Covers the principles of impartiality, competence, confidentiality, consistency, transparency, accountability, and continual improvement that guide every certification decision.
RMR Certification Regulations
4.0-PRev. 3Last updated: July 27, 2026
The governing document for RMR's certification program. Covers the end-to-end certification process, client and RMR responsibilities, rules for use of certificates and marks, and processes for complaints, appeals, suspension, and withdrawal.
Impartiality Policy
4.2-PRev. 2Last updated: October 31, 2025
RMR's commitment to impartiality in certification decisions, including controls for conflicts of interest, disclosure requirements, management of past relationships, and the role of the Impartiality Committee.
Complaint & Appeal Procedure
4.7-PRev. 3Last updated: August 26, 2026
RMR's impartial, evidence-based procedure for receiving, investigating, deciding, and closing all complaints and appeals related to certification activities. All submissions are handled fairly, independently, and without retaliation.
All submissions are handled fairly and independently, without retaliation, per Procedure 4.7-P.
Use of Logos – Rules and Regulations
8.3-PRev. 2Last updated: October 31, 2025
Governs the use of the RMR Certification Mark, the ANAB Accreditation Symbol, and the SERI R2v3 Certification Mark by certified organizations. Covers correct and incorrect use, website and marketing requirements, product and packaging restrictions, monitoring, enforcement, and corrective action procedures.
Privacy Policy
How RMR collects, uses, and protects the personal and organizational data you provide in connection with certification activities.
Questions about our policies?
If you have questions about any of our policies, certification requirements, or program documents, please reach out directly.